Return And Refund Policy

Effective Date: April 12, 2024
Store Name: Elarae
Company Name: LIKWSSE LLC
Company Registration Number: 20241411185
Address: 600 E Jackson St Apt B6, Alexandria, IN 46001, US
Email: contact@elarae.shop
Phone: +1 765-340-6056

1. Return Window

We accept returns within 14 days of delivery. To be eligible for a return, your item must meet the conditions outlined below. If 14 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Prepaid Return Label & Return Shipping Cost

  • We do not provide prepaid return labels at this time.
  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect upon arrival.
  • For return instructions, please contact our support team at contact@elarae.shop with your order number and reason for return.

3. Return Conditions

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Any items returned with visible wear, damage, missing parts, or without original packaging may not be accepted.
  • You must include proof of purchase or receipt.

4. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used novelty toys and figurines
  • Mystery box or blind bag items
  • Items sold as part of a clearance, bulk, or grab-bag promotion
  • Seasonal or holiday-specific items (e.g., Halloween props, Christmas gifts)
  • Final Sale items (see section below)
  • Any product clearly marked as non-returnable at the time of purchase

5. Final Sale Items

Items marked as “Final Sale” or purchased during certain promotional campaigns may not be returned or exchanged. Please review product descriptions before placing your order.

6. Refunds & Processing Time

  • Once your return is received and inspected, we will send you an email notification about the status of your refund.
  • If approved, your refund will be processed within 5–10 business days to the original method of payment.
  • Please note: It may take additional time for your bank or credit card company to post the refund to your account.

7. Fair Use & Fraud Protection

We reserve the right to limit or refuse returns if we detect an unusually high volume of returns, evidence of fraud, or abuse of our return policy. Customers who violate the spirit of this policy may be restricted from making future purchases.

8. Compliance Statement

This Return and Refund Policy is in accordance with applicable consumer protection laws in the United States. We are committed to ensuring that your experience with Elarae is fair, fun, and hassle-free.

For questions, please contact us anytime at contact@elarae.shop.